This course is funded by NASPO to be FREE for everyone as part of the Procurement U Gives Back Program.

Type: self-paced, online

Description: Effective communication is essential to your organization’s continued success and ongoing relationships with agencies and suppliers.  This self-paced online course offers tools to maximize effective communication by outlining key concepts related to customer service, conflict resolution, presentation skills, and more. 

Suggested Audience: This course is considered entry-level and is designed for procurement professionals relatively new to the field, or those who are looking for a better understanding of the importance of ethics in public procurement.

Learning Objectives:

1. Determine how unresolved conflict can affect personal and professional productivity
2. Prepare to communicate effectively
3. Avoid communication issues
4. Create more compelling presentations
5. Maintain a positive presentation mindset
6. Apply strategies to recover when presentation problems occur
7. Prepare a comprehensive and realistic meeting agenda
8. Determine the elements of an effective meeting
9. Describe traits exhibited by a difficult customer
10. Determine how strong listening and stress management skills can improve your relationship with a difficult customer
11. Determine how to offer exceptional customer service

Course Technology Requirements:

• Internet connection
• Support web browsers:
  • Recommended: Chrome, Firefox, Safari (latest versions)
  • Avoid: Internet Explorer and Microsoft Edge
  • If prompted, accept all cookies and allow popups
• Access to Procurement U LMS
• Ability to play and listen to audio through computer speakers or headphones

Course Syllabus