The Michigan Central Procurement Services developed a proactive Contract Management program to ensure greater contract compliance, with both internal and external stakeholders. The assessment of existing practices was performed by an outside firm and recommendations were made on an enterprise-wide scale. Tools were implemented such as a Contract Management Team, Contract Monitoring Plan, interactive dashboards, SLAs, and metric performance reports. The focus on proactive Contract Management has improved the quality of goods and services, clarified roles, avoided unnecessary costs, and resolved contractual matters quickly.

Course Technology Requirements:

• Internet connection
• Support web browsers:
  • Recommended: Chrome, Firefox, Safari (latest versions)
  • Avoid: Internet Explorer and Microsoft Edge
  • If prompted, accept all cookies and allow popups
• Access to Procurement U LMS
• Ability to play and listen to audio through computer speakers or headphones