Type: self-paced, online Access Time: 365 days from enrollment

Description: Communicating clearly and concisely in written formats like email, memos, and letters is very important in a workplace setting. Clearly communicating your thoughts, plans and proposals is a highly effective means to advance your ideas and earn the respect of your peers. This course will help you improve your use of these common business communication vehicles by providing best practices and effective tips and techniques.

Learning Objectives

• Recognize when it's appropriate to use an email, a memo, or a letter
• Explain the parts of an email, a memo, and a letter, and format each so that the communication is effective
• Consider primary and secondary uses for the email, memo, or letter
• Explain how to facilitate both primary and secondary uses
• Create a sample email, memo, and letter employing best practices

Contact Hours: This course offers five (5) contact hours for continuing education credit.

CEUs: .5

Key Features:

• Mobile-friendly
• Fully accessible
• Games & Flashcards
• Expert-supported

Refund Policy: You may request a refund up to 5 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.

Notes:

Estimated time to complete: 5 hours

This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

Learners must achieve an average test score of at least 80% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.