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Managing Conflict

This web-based, self-paced course can be accessed through the Procurement U Learning Management System (LMS).
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Delivery Method:

Web Based Training (WBT) - Self Paced

Contact Hours:

1

Registration:

FREE (funded by NASPO at no cost to you)

This course is funded by NASPO to be FREE for everyone.

Type: self-paced, online

This Procurement U online course is designed to offer perspective on conflict, common sources of discord and some typical responses to it. You’ll also discover techniques to resolve conflict, address anger, and stop hostile behavior.  You will learn how to determine when conflict management is needed and how to apply it, in order to maintain a productivity in the workplace.

This course is a web-based training that is self-paced. Given the length, you are encouraged to take the course in small segments that meet the needs of your schedule. You determine, when, where, and at what speed you complete this course.

Course Technology Requirements: 

  • Internet connection
  • Support web browsers:
    • Recommended: Chrome, Firefox, Safari (latest versions)
    • Avoid: Internet Explorer and Microsoft Edge
    • If prompted, accept all cookies and allow popups
  • Access to Procurement U LMS
  • Ability to play and listen to audio through computer speakers or headphones

Suggested Audience: Procurement professionals looking to gain a better understanding of how to manage conflict in a professional setting.

Contact Hours: This course offers 1 contact hour for continuing education credit. 

CEUs: .1

Course Syllabus

Young and old businessmen

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