Type : self-paced, online Access Time : 365 days from enrollment

Description : This online course focuses on how project managers can resolve conflicts in a project setting. Any time you convene a group of people to work together as closely as project teams do, conflicts are bound to happen. Project team members will likely have different views, personalities, and work styles that may clash as project objectives and goals are pursued.

Learning Objectives :

1. Identify the stages of conflict
2. Recognize the structural differences that can cause conflict
3. Distinguish between different conflict types and apply strategies to resolve them
4. Describe how concern for oneself and concern for others interact to create different styles for dealing with conflict
5. Compare different negotiation styles and describe when each should be used
6. Demonstrate how power and BATNA can be used as tools during negotiations

Contact Hours : This course offers two (2) contact hours for continuing education credit.

CEUs : 0

Key Features :

• Mobile-friendly
• Audio-enabled
• Badge and credit-awarding
• Real-world case studies
• Fully accessible
• Games & Flashcards
• Expert-supported
• Video content

Refund Policy: You may request a refund up to 5 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.

Notes:

Estimated time to complete: 2 hours

CAPM®/PMP®/PgMP®

• Technical PDUs: 0.75
• Leadership PDUs: 0
• Strategic/Business PDUs: 1.25

PfMP®

• Technical PDUs: 0
• Leadership PDUs: 0
• Strategic/Business PDUs: 1.25

PMI-ACP®

• Technical PDUs: 0
• Leadership PDUs: 0
• Strategic/Business PDUs: 1.25

PMI-PBA®

• Technical PDUs: 0
• Leadership PDUs: 0
• Strategic/Business PDUs: 1.25

PMI-RMP®

• Technical PDUs: 0.75
• Leadership PDUs: 0
• Strategic/Business PDUs: 1.25

PMI-SP®

• Technical PDUs: 0
• Leadership PDUs: 0
• Strategic/Business PDUs: 1.25